ross return policy debit card

I felt discriminated against and for good reason that I will not go into here. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. I said please explain to me how you count your 30days. Some things will not hold up like products from other stores but there are some things that are worth buying from there. Never had an issue with hundreds of products bought at Ross till today. I really feel like the manager just did not want to take the time out she was very unfriendly. ), so it's always better to use a credit card. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. I feel they could of made an exception since the product was clearly defective. I think it would be better if we could return the items. After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. Companies use this information when issuing store credit cards to access the risk. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Will Ross refund my money for this without the tag and it on the receipt? I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. WOW! I always keep my receipt. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. This not common practice in all orher department stores. She then asked for my receipt. Ross Return Policy Debit Card - pornomoloko.site I have been a loyal Ross shopper for a very long time. I said what about me? Lots of stores ask for this and are not required to list it in their refund policy. Our info isn't that private anymore ) our other articles on return policy. What happens to merchandise that does not sell? Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." I am a Ross employee. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Bought a shirt I didnt realized was stained. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. She expressed a desire to simply get a credit to buy another dress that would fit. TrippingGoat 2 yr. ago Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. I visit A Ross store every week. 11. I had a really bad experience today in Ross on Limestone, Pflugerville ! Their policies are clearly stated on the back of their receipts. You will receive a refund as a store credit or can also choose to exchange the item at its current price. cause I won't return to this particular store. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. Their explanation was that it was their policy, just like that! Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. I had to argue with store clerk. I was out of town and found I needed a light sweater to ware to a wedding. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. I never put them on. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. How stupid!waste of time. Your return policy sucks. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. You DO NOT need to return items to the same Ross store where you bought them. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. He told me next time to just hold it up to my ear. While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. A purchase is a purchase! Needless to say I threw it away and wasted my money! It says nothing seven days. If you paid with cash or another payment method, a chargeback isn't an option. Ross is the only one which does not return and have rude, disrespectful employees. Who trained these disrespectful, unproffessional "employees"? I don't bring worn and damage clothing and I always keep my receipt with me. Ross Return Policy Guide - Yo! Free Samples I was a loyal Ross customer but after this? Good communication with your bank and with the business where you made your purchase is key. Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? I have bought pet clothes, but that's it. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. However, several new rules apply. If you do not have the tags, it may be hard for us the verify the item on the receipt. As soon as I explained the situation, showed my statement, the Ross bag in which the bag was purchasedthe manager told me that she wouldn't give me a store credit. However, I have never had a problem with returning merchandise at all. Items returned without a Ross tag are very hard (if not impossible) for employees to process. I have spent a lot of money in Ross and in different states. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. I returned a pair of shoes I bought with my debit card. In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. This is not a responsible and honest store. I work at ross and it is crazy what people try and get away with. When I went Monday, the clerk said they don't accept stuff after the holiday. that hold up fine. Ask me why I do not know, that is a corporate question. Continue with Recommended Cookies. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! H tried to return them with receipt and would not take them back. We encourage you to share your experiences in the comments section below. I can just imagine what their excuse By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. I never had an issue. Can i ask why or should i go back and lt the store know. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. (This is to prevent theft and fraud.) Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. Instead, I shop enough and keep 95% or more of the things I buy. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. Rather-Be-Shopping.com. From their website, "Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the item's current selling price ." Returned it in bag with all tags and the receipt same day . Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. I do not like the shoes, they do not fit; even though it says 51/2. The refund will be initiated only if approved by their Refund verification system. You need to return the item in new condition including any accessories & sub-products. Boo hoo~! Message*. Ross gives you 30 days from the date of purchase to return items. I took out the cologne and it was so small. They were not work an unknown to me, I just read on line what I am suppose to do with the return. So they really don't lose too much revenue when items are torn, broken or destroyed. You now know all the important points that can make your return possible following the Ross return policy. I assume if a credit card was used maybe it would take longer? But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. They are sisterhood and have terrible service. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. She then tried to enter the number and gave me grief as to what was on the receipt. He doesn't like the smell so we asked if he could get a refund. 5 days and I had a receipt. I had 3 at that time for a total of 41.00 dollars. Debit card fraud: What it is and how to get a refund on a fraudulent For additional inquiries not addressed in the above FAQ, please use the below form to contact us. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. The store executives will help you with your return or exchange. I will never shop here again. Is this a new policy for Ross? There are instances where some people allow their children to run and play in stores; children break things. Please also note that shipping and handling costs are not refundable. It was in new, mint, as-sold-as condition with the receipt. Don't waste ur time. -Any free-standing credit card processing unit or Point of Sale system. 2) keep your receipts have all ross receipts in one place Before you get the refund of the product, your refund will pass through a system verification (i.e. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. Even the dollar store has better quality than Ross. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. Ross return policy after 30 days - icb.luistreeservices.us Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. 9. I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. They yell at everyone on the line like we are cattle. This is not as an insult to anyone, it's just company policy. It's my money and I have the right to return which ever item I am not pleased with. Response was yes they should but sorry. People will pay more for an item if there is better customer service. I have spent thousands of dollars at various Ross stores. So unprofessional!. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Keep that in mind. You should have no problem if the rreturned item is still new. And 30 days have not done yet. Can I return it? By submitting this form, you have read and agreed to ourTerms of UseandPrivacyPolicy. Thank you I would rather pay more for a better quality item that would be returnable. You take a chance every single time you purchase something that it will break or come apart. According to the Electronic Funds Transfer Act (EFTA), the longer your wait to report a lost card, the higher your liability becomes. Walmart Standard Return Policy. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. He was nice, but I thought to myself, "since when does security does the supervisor's job?" So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. I'll get all the deals. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. Tap debit card. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. They said I was over by 5 days and did not want to refund. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! To just get my money back?! I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. I put down my purchases and walked out of the store. It can take up to five business days. I left the purchase on the counter and it will be a cold day in July before I set foot in any Ross store again. Follow the below-mentioned step-wise guide to make a successful return. Only once did i sign. Your return policy is the worst. Did not want give to know. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. Refunds will not be given on software that has been opened. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. The subtotal of the items I purchased before the $24.99 return was $60.92. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. . Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. This is a very questionable practice that unlawfully collects private information on customers. What a RIP off. Ask for the discount for purchase and a lot of companies will still make that sale. If you try to return something after 30 days youre NOT completely out of luck. This is a fraud !! A credit card is guarded from fraudulent activity and some . I asked. The only way a store can compensate for losing money like that is to raise the prices. Return Policy for Fine Jewelry, Swimwear, and Lingerie If you WASH the article it becomes non-returnable. Could not return summer items given as gift. I have these and receipt also like I mentioned. It was too cold to wear. The terrible employee ever!!!!! I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. She said that because I'm returning it in less than 24 hours and the system requires it. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. What is going on. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Butit had to still have original tags on it and show no wear and be resell-able. Our guide will cover everything about the Ross return policy. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. 17. 10 percent note from a customer at the time of a product sale. It took her two minutes to get my receipt number. Some banks take up to 14 days to return pre-paid debit card funds. She said items go on sale every week. Ross will only offer an exchange in case the software turns out defective. How will I be refunded for my return? I bought a pair of sandals and did not try them on u til I got home. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. I paid $21.99 ($24.10 with tax) in cash. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. Can I get a cash refund if I paid by debit card at Target? The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. I was honestly insulted. Also, a lot of places ask for ID so that they can keep track of you. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. This, too, must be new policy. I have returned items before, with the receipts, and have had no problems. I asked. I am another Ross employee that explain some issues stated here. I do not want store credit I want my actual money back! The Credit/Debit Card Policy encompasses people, processes, and systems and as such applies to: -All computing and network resources with regard to credit card processing. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. Throwing $32 dollar for nothing! Heck, some will even give you a ~3% discount for using . In the best-case scenario it could take up to 3 days depending on your bank. My grandmother bought Mother's Day gifts for all the mothers in the family. Your refund will be processed using your original method of payment. Could not return summer items given as gift. Returns - Target Not with jewelry item but clothing items. Isn't that a way to see and know if they have defaults? ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. I returned to the store where I purchased the earrings with the gift receipt and the original receipt in hand and was refused any refund or exchange because I had cut off the bar-code before wrapping the gift. 7. she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Refunds will be issued in the original form of payment. Frustrated, she walked away and I asked her - Do you have the receipt? Retain the original register receipt for Gift Cards. 11.12.17. Ross Return Policy | Ross Refund Policy | Ross Exchange Policy I went in to the store right after work and selected two Bamboo Pillows. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. WHAT A SCAM!!! For further assistance, we also recommend you check out the official return policy page of Ross.com. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? If you want to sanitize the debit card but a refund the tags only. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. It was a mess. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. I bought that pair of shoes yesterday. I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. Last Saturday, my mother asked me to take her to Ross. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. The refund will take around 5 days to reflect on your account. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. I tried to overlook the attitude she had from the start. If your credit card is no longer active, refunds will go to the bank that issued your card. We had a receipt, all item's tags and ID. Because of the opportunistic and closeout nature of our buys, our systems do not track size or color. For queries or any kind of addition you want us to make, kindly comment on the box below. Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures? I tried to hold a conversation and she got ruder.