Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Learn more about how Liveops virtual contact center solutions can scale your business. Okta goes so much further than other providers, Huckabay says. McAfee and Norton were almost a tie but by far the most popular amongst agents. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Money is amazing, but like every job there are flaws. Login. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Now we can focus on making sure IT is partnered with the business in everything they do.. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Connect and protect your employees, contractors, and business partners with Identity-powered security. Come on board! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. You can also manage cookies in your browser settings. Secure your consumer and SaaS apps, while creating optimized digital experiences.
Working at Liveops: 388 Reviews about Pay & Benefits - Indeed I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Facilitating collaboration and communication with the best available solutions was another key goal. Username or Email Password. If there are system issues, you will not get paid. To find out more, read our Privacy Policy and Cookie Policy. Earning potential. Are you an employee? By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Earning potential. OR Look in your activation email.
contact center Opportunities - Work From Home - Join Liveops Whats it like to be self-employed and provide virtual contact center services? Apply now and a member of our team will work quickly to review your application and provide next steps. Onboarding employees has become much more efficient. Actual earnings may vary depending on client opportunity and support required. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Collaboration tools are a huge part of us being successful, says Myers. This means you can choose when, where, and how often to work! Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Which equals no money!
Apply for Remote contact center Agents Jobs - Join Liveops The background check requires a $24.99 processing fee paid directly to our vendor. TMCF is the nation's largest organization exclusively representing the Black College Community. You can make money teaching it online.
Login - LiveOps Inc. IT Support We understand the complex nature of managing independent contractors. Build a thriving work-at-home business providing remote customer service for top brands. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Ditch the paperwork and endless manual tasks.
Independent Contractor Management - Openforce Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Login - LiveOps Inc. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process.
Independent Contractor Find Out How & Apply . Hello, Liveops. Universal Login. Suite 390. We use cookies to improve your experience on our website. Not sure which client opportunity (or opportunities!) If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Join Liveops Nation and experience the freedom and autonomy of being self-employed! Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. To find out more, read our Privacy Policy and Cookie Policy. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other.
Sign In | WebCE Copyright 2023 Liveops, Inc. All rights reserved. Companies across a variety of industries trust Liveops to provide virtual contact center services. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. You can also manage cookies in your browser settings. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Love the flexibility of the jobs, but wish training was paid. Get Directions Their consistency, professionalism and customer service are unparalleled in the industry. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. . Independent Contractors are responsible for expenses and control their profit and loss. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Then, this is the place where you can find some sources which provide detailed information. Login to track your existing support requests. Earning potential. Liveops exists to improve people's lives, and . Login. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle.
Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Submit ticket. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
Working at Liveops: 947 Reviews | Indeed.com Work from home. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. The world class support of Liveops and unparalleled access to world-renowned clients. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Customers sometimes need to speak with a live agent. Its a huge, huge advantage for us, says Myers. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Learn about Liveops Enterprise Solutions Click Here . For 10 years, she successfully owned and operated her own business in her home state of Indiana. Learn more about how Liveops virtual contact center solutions can scale your business. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Browse case studies, customer service tips and other helpful resources for enterprises. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). After all, says Myers, Okta is arguably the most successful application weve ever deployed. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. It was as simple as they said, adds Myers. Copyright 2023 Liveops, Inc. All rights reserved.
Virtual Call Center Services - Resources - Liveops Submit an application for an available virtual contact center opportunity. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. I still love it., I strongly recommend not working for this company. GM Regional Customer Care Operations, major utility. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. View our background requirements here.
Agents' Choice: Best Headset, Phone and Antivirus Software - Liveops All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Everyone else we spoke to claimed they were cloud-based but they weren't. You may also receive performance-based pay or other incentives. Okta was leaps and bounds ahead of all the other providers, says Myers. Sign an Independent Contractor Agreement. Hard to get in contact with managers for help. Login to track your existing support requests. And, no calls equals no pay. We'd have had to build out a lot of infrastructure. Health, Dental & Vision. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Discipline and setting expectations of yourself are key to working from home.
Live Nation | Okta Login to know the status of the ticket. Support. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Life doesnt always run on a schedule. That syncs to Okta and then that person cannot access any applications. Its why weve led the industry in virtual flex agent services for more than 20 years.
Login to know the status of the ticket. Liveops is a recognized thought leader in the virtual contact center and customer service industries.
Applicant Login - Join Liveops Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Scottsdale (headquarters) 1365 N. Scottsdale Rd. I still love it., You make your own schedule. You can actually enable a person to get to an application through the Okta platform. Want to become a Liveops agent? People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. The typical military family moves every two or three years. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Managing multiple systems, programs, and screens simultaneously. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Password Remember me Or, sign in using: Copyright 2023 Liveops, Inc. All rights reserved. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Set your own schedule to work around your life. ; The user selects the Duo Security option. which is why weve been helping companies like yours for over 20 years. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. When I started it, my team said, Youre crazy. From professional services to documentation, all via the latest industry blogs, we've got you covered. Improving Peoples Lives. Remember me. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. You get to dictate when and how often you commit to providing services. Or you do, but sit & sit with few to no calls? Forgot Password Enter the email address associated with your account. You can also manage cookies in your browser settings. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Client opportunities may have additional requirements, including expanded client-specific certification. All rights reserved. https://join.liveops.com/work-from-home-call-center-jobs/
Login - Corporate Helpdesk Your customers deserve the best at every touchpoint. Copyright 2023 Liveops, Inc. All rights reserved. Username or Email Password. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Check the Eligibility requirements and make sure were currently accepting applications in your state. This field is for validation purposes and should be left unchanged. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Okta offered exactly what Live Nation needed. Were now out of the back room and working with the business to add direct value, Huckabay says. GROW YOUR BUSINESS When someone leaves, they're deactivated. The background check requires a $24.99 processing fee paid directly to our vendor.
10 Things I Wish I Knew Before Becoming A Liveops Agent Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Single Sign On. See Capabilities for more details. As a lot of people in the company say: it just works. management. Liveops employees can directly contribute to the success of students journeys through college into . Copyright 2023 Okta. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Director of Customer Care, healthcare organization. Community. Support staff employees are great and work hard to keep us busy and motivated. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 He sees a role for Okta in all of it. I trust them and look forward to more cooperation and partnership in the future. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Pros. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Here's everything you need to succeed with Okta. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Were all looking at the same data one version of truth consolidated in a single repository. Forgot your password? They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Agent Sign-In. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Still have questions? The freedom of an entrepreneur. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead.
Liveops Agent Portal And Liveops Nation Com As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Quickly assessing customer needs and providing sound solutions. This was a tight category! Provide support to users of top tax software providers. It changed what we focus on as IT, he says. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. I like feeling like Im helping people all from the comfort of home. Learn more Tax Support Provide support to users of top tax software providers. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Companies across a variety of industries trust Liveops to provide virtual contact center services. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Remote work is undeniably popular and LiveOps offers that. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications.
Virtual Call Center Services - Resources - Page 2 of 24 - Liveops Please update your browser to the latest version on or before July 31, 2020. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Support. Apr 04, 22 (Updated: Sep 19, 22) Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. . My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. You don't necessarily have calls every . The sign-in URL is the web address you use in your desktop browser to access your company portal. Join the revolution of the modern contact center! Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Find ready-to-work contractors where and when you need them. By Veronicas pandemic story is unfortunately all too common. The cons are being able to work in your own home.
Liveops Nation - Virtual contact center Community He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six.
Duo Security for MFA | Okta No problem. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. But we were just relentless, and in one year we moved all of our workloads to the cloud. Cons. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Copyright 2023 Liveops, Inc. All rights reserved. Find Out How & Apply . Across the country. Guide customers through the claims process. Also the hiring process is long and it's unpaid. Browse case studies, customer service tips and other helpful resources for enterprises. Liveops | Okta . Be a superhero sales agent with great earning potential. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. We couldnt have done it without Openforce. Liveops is a legitimate company. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Outspoken. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Assist customers with orders, questions, and returns. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Agent Login Username / Email Forgot password? Enjoy the freedom of being your own boss. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. See all features. Flexibility. about the agent experience and application. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops: Flexibility. Group Linking Link Okta groups to existing groups in the application. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Pay, Vacation time, You get to work from home.